Lisa Lee
About Lisa Lee
Lisa Lee is the Regional Salesforce Administrator (APAC) at Delivery Hero in Singapore, with extensive experience in customer service and Salesforce administration.
Title: Regional Salesforce Administrator (APAC)
Lisa Lee currently holds the position of Regional Salesforce Administrator (APAC) at Delivery Hero in Singapore. In this role, she is responsible for managing Salesforce operations across the Asia-Pacific region, ensuring the platform's smooth performance, and supporting business processes.
Work Experience at Delivery Hero
At Delivery Hero, Lisa Lee works as the Regional Salesforce Administrator for the APAC region. She collaborates with the Global Digital Technical team, engaging in knowledge sharing, issue resolutions, and escalations. She is known for her excellent collaboration skills and proactive approach to solving problems.
Previous Roles and Responsibilities
Lisa Lee has a diverse professional background. She previously worked at Salesforce as a Salesforce Certified Administrator and completed the Salesforce Career Kickstarter Programme in collaboration with NTU. Before that, she served as Regional Customer Service Executive (APAC) at CRU International Ltd. and as Senior Customer Service Specialist at Symantec. These roles have equipped her with extensive experience in customer service and technical support roles in Singapore.
Education and Certifications
Lisa Lee is a graduate of the University of Malaya with a Bachelor's degree in Japanese Studies. Additionally, she completed the SGUP-CT Salesforce Career Kickstarter Programme at Nanyang Technological University Singapore. Her professional certifications include SCRUM Master, Product Owner, and Agile Coaching & Facilitation. She also possesses skills in Python programming and has a strong understanding of Salesforce administration, particularly Sales Cloud and Service Cloud.
Skills and Expertise
Lisa Lee has a solid track record of working with various systems, including Oracle ERP as a Super User, DocuSign, Splunk, Salesforce Inspector, GitHub, and Data Loader. She is experienced in managing Quote to Cash processes and has worked in multiple industries such as CyberSecurity, Payment, and Commodity Research. Her skillset is complemented by her empathy, excellent communication skills, and the ability to maintain strong relationships with business stakeholders across different APAC markets.