Luísa Ribeiro
About Luísa Ribeiro
Luísa Ribeiro is a Process Manager, Product Operations at Delivery Hero in Berlin, Germany, with a background in customer strategy and operational excellence.
Current Role at Delivery Hero
Luísa Ribeiro currently holds the position of Process Manager, Product Operations at Delivery Hero in Berlin, Germany. In this role, she is responsible for overseeing and optimizing processes within the product operations department. This position allows her to utilize her extensive experience in operations and process management, contributing to the efficiency and effectiveness of the company’s product offerings.
Previous Experience at Delivery Hero
Before her current role, Luísa Ribeiro worked at Delivery Hero as the Operations Manager, Service Experience from 2020 to 2022. During this period, she managed operational service experience initiatives, likely focusing on enhancing customer satisfaction and service delivery processes. Her two-year tenure in this capacity demonstrates her capability in handling operational complexities and improving service standards.
Customer Strategy and Operations at Uber
Luísa Ribeiro’s role at Uber as Customer Strategy & Operations Manager, New Mobility from 2019 to 2020 involved strategic oversight and operational management in the new mobility sector. Based in Madrid, Spain, she likely dealt with customer engagement and operational strategies during her 11-month tenure, contributing to the company's goals in expanding and optimizing its new mobility services.
Extensive Career at Farfetch
Luísa Ribeiro has an extensive background with Farfetch, where she progressed through several roles from 2015 to 2019. She began as an Operations Intern and advanced to Delivery Development Analyst, then to Operational Excellence Project Manager, and finally to Senior Operational Excellence Project Manager. Her journey through these progressively senior roles reflects her deepening expertise in operational excellence and process design within the fashion e-commerce sector.
Educational Background
Luísa Ribeiro earned a Master of Science (MSc) in Engenharia e Gestão Industrial from the Faculdade de Engenharia da Universidade do Porto, studying from 2010 to 2015. Her education provided a strong foundation in engineering and industrial management, which has been integral to her various roles in process and operations management throughout her career.