Massimiliano Sermi
About Massimiliano Sermi
Massimiliano Sermi is a Technical Product Manager at Delivery Hero in Berlin, Germany, with extensive experience in agile coaching, live operations, and insurance consulting.
Current Role at Delivery Hero
Massimiliano Sermi is currently working as a Technical Product Manager at Delivery Hero in Berlin, Germany. In this role, he focuses on frontend infrastructure and developer experience. His responsibilities include developing product strategy, collaborating with engineering teams on technical KPIs, managing the launch and migration of frontend infrastructure, and conducting user research interviews to enhance the frontend development experience.
Previous Experience at Delivery Hero
Before his current role, Massimiliano Sermi served as a Senior Agile Coach at Delivery Hero from 2020 to 2021 for one year in Berlin. As a Senior Agile Coach, he was responsible for guiding and improving agile practices within teams, fostering a culture of continuous improvement, and ensuring the effective adoption of agile methodologies.
Professional Background at Zalando SE
From 2018 to 2020, Massimiliano Sermi worked at Zalando SE as a Producer in Berlin Area, Germany. During his tenure, he led the development of monetization features and events that significantly increased company revenues and engagement for games. Additionally, he created guidelines and best practices for live operations that were shared with international offices across the globe.
Career at Kabam
Massimiliano Sermi held several roles at Kabam in the Berlin Area, Germany, spanning from 2013 to 2016. He started as a PX Agent and advanced through various positions including Live Operations Associate, Senior Live Operations Associate, and Live Operations Lead - Planning & Evaluation. His duties included designing and managing V.I.P projects to enhance customer engagement, conducting competitor and market analysis, and developing strategies for live operations.
Academic Background
Massimiliano Sermi studied at Free Code Camp, where he focused on Computer Software Engineering and achieved a Full Stack Web Development Certification from 2016 to 2017. He also studied Law at the Università degli Studi di Firenze for one year from 2016 to 2017. Additionally, he completed his secondary education at Liceo Classico Pellegrino Rossi, earning a diploma in humanistic subjects from 1993 to 1998.