Mohamed El Alfy
About Mohamed El Alfy
Mohamed El Alfy is the Director of Excellence and Automation at talabat and Delivery Hero, based in Cairo, Egypt.
Title
Mohamed El Alfy is the Director of Excellence and Automation at both talabat and Delivery Hero. He operates from Cairo, Egypt, overseeing key automation and operational improvement initiatives.
Current Role at Talabat
Mohamed El Alfy works as the Director of Excellence and Automation at talabat in Cairo, Egypt. In this role, he focuses on enhancing operational efficiency and integrating automated solutions to improve customer and partner experiences.
Industry Experience
Over the years, Mohamed El Alfy has held various leadership positions in several notable companies. These include serving as the Head of Operations & Performance at talabat and Delivery Hero between 2019-2021, the Regional Head of Customer Service at fetchr from 2017-2019, and a Site Lead - Selling Partner Support EMEA at Amazon in 2019. His professional journey also includes substantial experience at Vodafone and Otlob.com, amongst others.
Educational Background
Mohamed El Alfy holds a Master of Business Administration (MBA) from both Edinburgh Business School, Heriot-Watt University, and The American University in Cairo, completed from 2018 to 2021. Additionally, he earned a Bachelor of Commerce (B.Com.) in Accounting from Mansoura University from 2004 to 2008.
Professional Achievements
Throughout his career, Mohamed El Alfy has achieved significant milestones including reducing customer contact rates by over 50% through automation in 2021, overseeing the implementation of multi-channel compensation schemes, and achieving estimated savings of over 5% against the budget. He has also managed projects focused on improving customer satisfaction metrics and has a wealth of experience in P&L and SLA management.