Mohamed Gouda
About Mohamed Gouda
Mohamed Gouda is a Quality Assurance Executive at Delivery Hero in Cairo, Egypt, with over 7 years of experience in call center and banking industries.
Title
Mohamed Gouda serves as a Quality Assurance Executive at Delivery Hero, operating in Cairo Governorate, Egypt. His role encompasses overseeing and maintaining the quality standards of operations within the company, ensuring customer satisfaction and adherence to best practices.
Work Experience at Delivery Hero
Mohamed Gouda is currently employed at Delivery Hero as a Quality Assurance Executive. His responsibilities involve monitoring and evaluating the quality of services provided by the company, ensuring compliance with industry standards, and implementing strategies that enhance customer service efficiency.
Previous Roles in Customer Care and Banking
Prior to his current role, Mohamed worked at Otlob.com as a Customer Care Team Leader for three months in 2018-2019. He also held a position as a Personal Banker 'Loan Specialist' with CIB Egypt for seven months in 2018. At Careem, Mohamed served as a Call Center SME from 2015 to 2016. Further, he has extensive experience with First Mobiserve, where he worked as a Call Center Team Leader from 2014 to 2015, and initially as a Call Center Agent from 2012 to 2014.
Education and Academic Background
Mohamed Gouda studied Accounting at Cairo University, where he earned a Bachelor's degree over the course of four years, from 2012 to 2016. His academic background provides a foundation for his analytical and business-oriented approach to quality assurance and customer service.
Skills and Competencies
With over 7 years of experience in call center and banking industries, Mohamed Gouda possesses strong written and oral communication skills. He has demonstrated excellent leadership and coaching abilities, alongside organization and presentation skills. His skill set includes monitoring, computer applications, and a proactive attitude towards business orientations and motivational techniques.