Mostafa H Abd El Hamid
About Mostafa H Abd El Hamid
Mostafa H Abd El Hamid is a Customer Experience Senior Project Coordinator at Delivery Hero with a background in customer service and project management, holding a Six Sigma Green Belt certification.
Title
Mostafa H Abd El Hamid is currently serving as the Customer Experience Senior Project Coordinator at Delivery Hero.
Professional Background
Mostafa H Abd El Hamid has a robust professional background in customer experience and project coordination. He began his career at Hayah International Academy as a Public Relations Communications Assistant Manager from 2011 to 2015. He then transitioned to the role of Customer Service Representative at Teleperformance Egypt for 11 months in 2016. Following that, he worked at Talabat as a Customer Service Representative from 2017 to 2018, before moving on to become a Complaint Management Team Specialist from 2018 to 2019. He continued his journey at Talabat as a Customer Experience Officer for a year until 2020. Currently, he is enhancing customer experience at Delivery Hero.
Education and Expertise
Mostafa studied at Al-Azhar University, where he earned a Bachelor's degree in Accounting and Business/Management, as well as a Bachelor of Business Administration (BBA) in Business, Management, Marketing, and Related Support Services. He also holds a Six Sigma Green Belt certification, demonstrating his expertise in process improvement and quality management.
Customer Experience Coordination at Delivery Hero
In his role at Delivery Hero, Mostafa H Abd El Hamid focuses on optimizing business processes through Voice of the Customer (VOC) and market competition insights. He is responsible for developing detailed project plans, tracking progress, and ensuring project delivery within scope and budget. His experience in the Middle East market equips him to understand regional customer behaviors and preferences.
Stakeholder Management and Process Improvement
Mostafa excels in managing relationships with stakeholders and ensuring effective communication at the C-level. He leverages Continuous Improvement methodologies such as Six Sigma and Lean to drive project success. He ensures the integrity and consistency of business process design and governance in collaboration with broader teams.