Quynh Ha
About Quynh Ha
Quynh Ha is a Technical Project Manager at Delivery Hero with extensive experience in IT service operations and incident management.
Company
Quynh Ha is currently working at Delivery Hero as a Technical Project Manager. She plays a key role in overseeing project deliverables and ensuring the successful completion of technical initiatives.
Title
Quynh Ha holds the title of Technical Project Manager. Her role involves managing project timelines, resources, and coordinating with various stakeholders to meet project objectives.
Previous Positions
Quynh Ha's career includes several significant roles in various companies. She worked at Urban Sports Club as Lead Technical Support Engineer/Incident & Problem Manager for 11 months in Vietnam. Prior to that, she spent 2 years at Alibaba Group as IT Service Operations Team Manager and 3 years at Lazada Group as Senior Service Desk/Incident Management Support Engineer. She also served as Sale Assistant Manager/Administrator at Dalat Hasfarm for 2 years.
Education and Expertise
Quynh Ha studied at Banking University of Ho Chi Minh City. She has extensive hands-on experience with ITIL process development, deployment, and execution, and has transitioned IT Service Management processes and tools to various IT environments. Her expertise includes a broad understanding of Incident and Problem Management, as well as experience with Change Management best practices.
Specialized Skills
Quynh Ha has proven abilities in leading and managing the recovery of major incidents across large, complex IT environments. She provides 24x7x365 escalation support for high-severity operation incidents, manages Supply Chain and Logistics enterprise system issues, and serves as a leader for escalated contact resolution of a business-impacting or sensitive nature. She independently identifies and implements process improvements geared toward enhancing user experience or organizational efficiencies.