Rajkumar Ghiya
About Rajkumar Ghiya
Rajkumar Ghiya is a Product Operations Support Specialist at Delivery Hero in Berlin, Germany, with a diverse background in IT consulting and application management.
Current Role at Delivery Hero
Rajkumar Ghiya is currently employed as a Product Operations Support Specialist at Delivery Hero, located in Berlin, Germany. In this role, he is responsible for managing product operations and supporting various teams to ensure seamless functionality and efficiency across the organization's products. His work focuses on bridging the technical and business sides of the company to optimize user satisfaction and service quality.
Previous Experience at Allstate IT Solutions
Rajkumar Ghiya worked as a Lead Consultant at Allstate IT Solutions in Pune, Maharashtra, India, from 2021 to 2022. During his 4-month tenure, he provided strategic consulting services and led crucial projects that contributed to the company's operational efficiency and technical advancements.
Experience at NTT DATA Services
From 2020 to 2021, Rajkumar Ghiya served as an Application Management Senior Specialist at NTT DATA Services in Bengaluru, Karnataka, India. Over the course of one year, he was instrumental in managing applications and ensuring smooth operations, thereby enhancing service delivery and data quality for the organization.
Educational Background
Rajkumar Ghiya has an extensive educational background with a Master of Business Administration (MBA) from IU International University of Applied Sciences (2022-2024) in International Business/Trade/Commerce. He also earned an MBA in Business, Management, Marketing, and Related Support Services from London South Bank University (2022-2024). Additionally, he holds a Bachelor of Technology (BTech) in Mechanical Engineering from Poornima Group of Institutions (2010-2014).
Notable Projects and Achievements
Rajkumar Ghiya successfully led a high-visibility vulnerability reduction project, decreasing the count from over 100 to 15 within four months across Dev/QA/Prod environments. He also coached and trained four L1 team members on handling critical alerts-related issues. His collaborations with major businesses such as Commonwealth Bank of Australia, Goldman Sachs, CITI Financial Corporation, and PNC Financial Services Corporation have resulted in high user satisfaction and improved SLA and data quality.