Roland Szabo
About Roland Szabo
Roland Szabo is a Quality Manager at Delivery Hero in Vienna, Austria, with a diverse background in operations, customer service, and fitness training.
Title and Current Role
Roland Szabo is currently employed as a Quality Manager at Delivery Hero, based in Vienna, Austria. In his role, he oversees the quality standards of partner restaurants and ensures compliance with the company's stringent quality protocols.
Previous Work Experience
Roland Szabo has a diverse professional background with experience in various roles. He served as Fleet Manager at Circ in Vienna from 2019 to 2020. Prior to that, he worked as an Assistant Store Manager Operations at Hollister Co. in Vösendorf for four months in 2019. From 2015 to 2017, Szabo held the position of Operations Manager at BioTechUSA in Vienna. He also gained experience as a Customer Service Specialist at HappyFit - Fitness Center in Linz and as a Personal and Group Trainer at Chic Physique in Malta. Earlier in his career, Szabo worked as a Sales Representative at BioTech USA in Hungary and held customer service roles at UPC in County Dublin, Ireland, and Rail Cargo Group in Budapest.
Education and Certification
Roland Szabo holds a degree in Logistics, Materials, and Supply Chain Management from Budapest Metropolitan University, where he completed his studies from 2009 to 2011. He furthered his education at Fitness Company, where he studied Fitness Instructor and achieved certification from 2012 to 2013.
Responsibilities at Delivery Hero
In his current role at Delivery Hero, Roland Szabo is responsible for creating food safety-related training materials, including videos and handouts, for partner restaurants. He translates the in-house software used by the Operations Team and supports the Ops Excellence Team by assessing the complexity of new brands and providing feedback to ensure the viability of these brands. Szabo creates quarterly reports on relevant company KPIs and audits all Austrian partner restaurants to ensure they meet quality and company standards. He also leads selected projects in process optimizations, operations training, and guideline creation, and conducts onsite training sessions at partner restaurants to enhance food quality and safety.