Sami Qazzaz
About Sami Qazzaz
Sami Qazzaz is the Global Head of Customer Care at Delivery Hero Mena | Carriage, with extensive experience in logistics and customer service management.
Current Position at Delivery Hero Mena | Carriage
Sami Qazzaz currently serves as the Global Head of Customer Care at Delivery Hero Mena | Carriage in Bahrain. He holds multiple positions within the company, including Customer Care Regional Manager in the Capital Area and Assistant Customer Service Manager in Abu Dhabi, United Arab Emirates. His experience with Delivery Hero Mena | Carriage also includes a role as Customer Service Supervisor in the United Arab Emirates. Leading the global customer care team since October 2019, Sami brings extensive experience in all aspects of customer service and team management.
Previous Professional Experience
Before his tenure at Delivery Hero Mena | Carriage, Sami Qazzaz held several key roles in well-known organizations. He was a Customer Service Team Leader at NMC Royal Khalifa City from 2016 to 2017 in Abu Dhabi. At Aramex, he worked as a Customer Service Representative from 2015 to 2016 in Jordan. Additionally, Sami's career includes roles at Best Western® Hotels & Resorts | Grand Hotel Madaba in Jordan, where he served as Front Office Supervisor from 2014 to 2015 and as Front Office Executive from 2013 to 2014.
Educational Background
Sami Qazzaz graduated with a Bachelor's degree in English Language and Literature from Isra Private University. His studies from 2011 to 2015 provided a foundation in English Language and Literature, preparing him well for roles that involve extensive communication and customer interaction.
Skills and Specializations
Sami Qazzaz specializes in coaching and training customer service teams, bringing a strong skill set in data analysis and team management. His background in team building and customer service has been instrumental in shaping efficient, customer-focused teams throughout his career. With a robust understanding of the logistics and supply chain industry, Sami continues to apply his expertise to enhance customer care operations at Delivery Hero Mena | Carriage.