Saurav Mukherjee
About Saurav Mukherjee
Saurav Mukherjee is a senior leader in Digital Transformation & Sustenance at Delivery Hero, with extensive experience in IT service delivery and SAP management across various global companies.
Company
Saurav Mukherjee is currently employed at Delivery Hero in Berlin, Germany. His role is within the Senior Leadership, focusing on Digital Transformation & Sustenance for Global Service Operations.
Title
Saurav Mukherjee holds the position of Senior Leadership - Digital Transformation & Sustenance (Global Service Operations) at Delivery Hero. His primary responsibilities encompass overseeing global service operations and leading initiatives for digital transformation within the organization.
Professional Background
Saurav Mukherjee has accumulated extensive experience across various organizations. He worked as Head - IT Services Delivery (Europe) at thyssenkrupp from 2019 to 2020 in Essen, Germany. Prior to that, he served as Associate Director - IT (SAP) Applications Services at RB from 2017 to 2019 in Slough, UK and Heidelberg, Germany. With Syngenta, he was Sr. Global Service Delivery - SAP from 2014 to 2017 in Basel, Switzerland and Pune, India. Additionally, he held the role of Sr. SAP Delivery Manager (CTO Office) at Atos in Munich, Germany from 2011 to 2014, and worked as an SAP Development Manager at Accenture in Antwerp, Belgium from 2008 to 2011.
Education and Certifications
Saurav Mukherjee earned a Master of Business Administration (M.B.A.) from the National Institute of Business Management (NIBM Global) in 2014. He holds a Bachelor's Degree from the University of Pune. He is certified in ITIL, Prince 2, and holds a TOGAF 9.1 certification in Enterprise Architecture. His certifications specialize in Scrum Project Management, Service Transition, Service Operations, Contract Negotiation, and Supplier Management.
Expertise and Responsibilities
Saurav Mukherjee boasts expertise in managing large IT landscapes, including end-to-end daily operations for both on-premises and cloud platforms. He specializes in intelligent service management and business relationship management across domains such as ERP, HR, Finance, Analytics, and Healthcare Systems. He acts as a liaison between business leads and the IT team, resolving service-related concerns and enhancing customer satisfaction. His role involves aligning global demands with business budget approvers to ensure efficient demand delivery.