Sophia Schmidt
About Sophia Schmidt
Sophia Schmidt is the Head of Customer Care at Delivery Hero SE in Berlin, with a background in service operations and a Bachelor's degree in Kulturwissenschaften from Europa-Universität Viadrina Frankfurt (Oder).
Title
Sophia Schmidt serves as the Head Of Customer Care at Delivery Hero SE, located in Berlin, Deutschland. In this role, she oversees customer service operations, ensuring the delivery of high-quality support to customers.
Professional Experience
Sophia Schmidt has a robust career in customer care and service operations. Before her current role, she worked at Delivery Hero SE in various positions, including Service Operations Manager and Service Operation Team Lead. She also gained valuable experience at Takeaway.com as Service Operation Team Lead and at foodora in roles ranging from Rider to Service Operation Team Lead. This progressive experience has equipped her with a deep understanding of customer service dynamics.
Education and Expertise
Sophia Schmidt holds a Bachelor's degree in Kulturwissenschaften from Europa-Universität Viadrina Frankfurt (Oder), achieved after five years of study from 2013 to 2018. She also studied Kultur und Technik at Brandenburgisch Technische Universität Cottbus-Senftenberg for four years, from 2009 to 2013. Her educational background provides a solid foundation for her expertise in cultural studies and technical skills applicable to her customer care roles.
Key Projects and Initiatives
Sophia Schmidt has led several impactful projects during her tenure at Delivery Hero SE. She implemented a customer feedback system that significantly improved customer satisfaction scores and developed a comprehensive training program for new employees. Additionally, she spearheaded the integration of AI-driven chatbots into customer service operations and organized workshops on best practices. She also played a critical role in expanding Delivery Hero SE's customer care operations to new international markets.
Background
Sophia Schmidt's career has been marked by a steady progression through various roles in the customer care and service operations sectors within major food delivery companies. Starting as a Rider at foodora and advancing to supervisory roles at both foodora and Takeaway.com, she has built a track record of effective leadership and operational excellence. Her extensive experience in Berlin and surrounding regions underscores her deep-rooted expertise in the industry.