Sophia Schmidt (She/Her)
About Sophia Schmidt (She/Her)
Sophia Schmidt is the Head of Customer Care at Delivery Hero SE in Berlin, Deutschland, with a background in service operations and a Bachelor's degree in Kulturwissenschaften from Europa-Universität Viadrina Frankfurt (Oder).
Company
Sophia Schmidt is currently working at Delivery Hero SE in Berlin, Deutschland. Delivery Hero is a global leader in the food delivery service industry. It operates globally with a focus on online food ordering and delivery services. Delivery Hero SE is headquartered in Berlin and operates in over 50 countries.
Title
Sophia Schmidt holds the title of Head Of Customer Care at Delivery Hero SE. She is responsible for overseeing all aspects of customer care operations, ensuring high levels of customer satisfaction, and leading initiatives to improve service quality.
Background
Sophia Schmidt has an extensive background in customer care and service operations. She has worked in various roles at Delivery Hero SE since 2018, including Service Operations Manager and Service Operation Team Lead. Before joining Delivery Hero SE, she worked at foodora as a Service Operation Team Lead and started her career there as a Rider.
Education and Expertise
Sophia Schmidt studied Kulturwissenschaften at Europa-Universität Viadrina Frankfurt (Oder) and achieved a Bachelor's degree from 2013 to 2018. She also studied Kultur und Technik at Brandenburgisch Technische Universität Cottbus-Senftenberg from 2009 to 2013. Her educational background has provided a solid foundation for her career in customer care and service operations.
Achievements
Sophia Schmidt has implemented key initiatives at Delivery Hero SE that significantly improved customer satisfaction scores. She developed a comprehensive training program for new customer care employees and integrated AI-driven chatbots into customer service operations. She also organized workshops on customer care best practices and played a crucial role in expanding customer care operations to new international markets.