Utku şahin
About Utku şahin
Utku Şahin is a Product Operations Manager at Delivery Hero in Berlin, Germany, with extensive experience in business process development and customer experience management.
Current Position at Delivery Hero
Utku Şahin currently holds the position of Product Operations Manager at Delivery Hero, based in Berlin, Germany. His role entails managing the operational aspects of product deployment and development within the company. Delivery Hero is a leading global online food-delivery service, and in this dynamic environment, Utku applies his extensive experience in process management and product operations.
Experience at Yemeksepeti
Before his current role, Utku Şahin worked at Yemeksepeti, a significant player in the food delivery sector in Turkey. He progressed through various roles, starting as a Business Process Development Specialist (2017-2019), then Business Process Development Executive (2019-2020), and finally as a Business Process Development Manager (2020-2022). Over these years, he was instrumental in enhancing and developing business processes, contributing to the company's growth and efficiency.
Educational Background
Utku Şahin has a comprehensive educational background that spans multiple disciplines. He earned a Bachelor's degree in English Language and Literature from Ankara Üniversitesi, studying from 2008 to 2014. He then pursued a Master's degree in Human Resources and Career Counselling at the same university, completing it in 2017. Furthering his education, he achieved a Master's degree in Business Administration (MBA) from Altınbaş Üniversitesi, graduating in 2019.
Early Career and Industry Experience
Utku Şahin's career commenced with roles in various industries. His experience includes working as a Customer Experience Specialist at Yum! Brands (2015-2017), and a Restaurant Manager at Pizza Hut (2014-2015) in Ankara. He also held positions such as Cashier at Migros Ticaret A.Ş., Sales Associate Cashier at Pull and Bear, and several roles in photography and journalism early in his career. This diverse background provided him with a unique skill set in customer service and operational management.
Professional Skills and Certifications
Utku Şahin is a certified Professional Scrum Product Owner I (PSPO I), which underscores his proficiency in agile project management. With over five years of experience in managing projects across e-commerce, business analytics, retail, customer experience, and operations, he demonstrates a strong process-driven mindset. He is adept at working independently as well as collaboratively with cross-functional teams, underlining his ability to thrive in international and fast-paced environments. His notable skills include strong follow-up, multitasking, and exceptional communication, making him a valuable asset in any organizational setting.