Vanessa Arango
About Vanessa Arango
Vanessa Arango is the Director of UX Research & Research Operations at Delivery Hero in Berlin, Germany. She has extensive experience in customer retention strategies and digital content strategy, with a strong foundation in political science.
Current Position at Delivery Hero
Vanessa Arango serves as the Director of UX Research and Research Operations at Delivery Hero in Berlin, Germany. She oversees user experience research and operations, ensuring that the company's products and services align with user needs and trends.
Previous Roles at Delivery Hero
Before her current role, Vanessa Arango was the Senior Manager of UX Research and Research Operations at Delivery Hero from 2020 to 2023. During this period, she honed her expertise in UX research and operational strategies that contribute to the organization's success.
Experience at PedidosYa
Vanessa Arango has a rich history with PedidosYa, where she worked in various capacities. She served as the Head of User Research and Customer Experience from 2018 to 2020 and as the Director of Performance (Interim) from 2017 to 2018. Additionally, she was the Head of Customer Retention from 2016 to 2018, leveraging her skills in user research and operational excellence.
Educational Background
Vanessa Arango has a solid educational foundation. She obtained a Master's degree in International Relations from the University of Buenos Aires between 2010 and 2012. Prior to that, she earned a Political Science degree from Universidad de Los Andes, studying there from 2003 to 2007.
Mentorship and Leadership
Vanessa Arango is active in the professional community as a mentor at ADPList, where she guides aspiring UX professionals. She also serves as a Local Leader for the Interaction Design Foundation (IxDF), fostering a community of UX professionals and enthusiasts.