Xavier Hincker
About Xavier Hincker
Xavier Hincker is the Senior CRM Manager at Delivery Hero, known for his innovative CRM strategies and mentorship roles.
Title
Xavier Hincker holds the position of Senior CRM Manager at Delivery Hero. His role involves managing customer relationship management (CRM) strategies to enhance customer engagement and retention.
Company
Xavier Hincker is currently employed at Delivery Hero, a leading global online food delivery service. His responsibilities at Delivery Hero involve implementing advanced CRM strategies and overseeing the CRM team.
Education and Expertise
Xavier Hincker studied Marketing at IÉSEG School of Management, where he obtained a Master's degree. His academic background provided a strong foundation in marketing principles, which he has applied effectively in his professional roles.
Background
Before becoming a Senior CRM Manager, Xavier Hincker served as a CRM Manager at Delivery Hero from 2016 to 2020. Prior to that, he worked as a CRM Intern at Zalando SE for 11 months in the Berlin Area, Germany. These roles helped him gain extensive experience in CRM and customer engagement.
Achievements
Xavier Hincker has made significant contributions to the field of CRM. He implemented a customer segmentation strategy at Delivery Hero that improved customer retention rates by 15%. He also developed a personalized email marketing campaign that led to a 20% increase in open rates. Additionally, he led a cross-functional team in integrating new CRM software, reducing manual data entry by 30%. In 2021, he was recognized as 'Employee of the Year' at Delivery Hero for his exceptional performance.