Yerma Alfaro
About Yerma Alfaro
Yerma Alfaro is a Product Manager at Delivery Hero in Berlin, Germany, with extensive experience in communications and project management across various industries and countries.
Current Role at Delivery Hero
Yerma Alfaro is currently employed as a Product Manager - Communications Experience at Delivery Hero in Berlin, Germany. In this role, she has been responsible for implementing a customer feedback loop that significantly improved user satisfaction scores. This position allows her to leverage her comprehensive background in project and product management, communications, and customer service experience to enhance the overall customer experience.
Previous Experience at NSW Department of Customer Service
From 2017 to 2021, Yerma Alfaro served as a Senior Research Officer - Product Owner at the NSW Department of Customer Service in Sydney, Australia. During her four-year tenure, she led a cross-functional team to develop a new digital service platform, resulting in a 20% increase in user engagement. Her role involved substantial project management, stakeholder coordination, and digital transformation initiatives.
Project Management at Efron Group
Yerma Alfaro worked at Efron Group as a Project Manager for Mapfre Insurance from 2015 to 2016 in Greater Boston Area. In this position, she developed a comprehensive data analysis framework that streamlined insurance claim processing times by 15%. Her role encompassed a range of responsibilities, from managing project timelines to ensuring efficient data handling and processing.
Educational Background
Yerma Alfaro has a diverse academic background. She holds a Bachelor’s and Master’s degree in Computer Science (MSc in Computer Science) from Universidad de Sevilla, completed between 2001 and 2008. She also studied Informatik at Humboldt-Universität zu Berlin, where she achieved an 8.5/10. Additionally, she has earned certifications in project management and agile methodologies, including an Executive Master in Project Management with PMI methodology from EOI, and a Certified Scrum Master (CSM) certification from Scrum Alliance, both completed in 2012.
Early Career and Roles in Spain
Yerma Alfaro began her career in Spain, working as a Software Developer and Database Administrator at everis for Barclays Bank from 2009 to 2010 and briefly as a Business Analyst in 2011. Later, she joined Ibermatica as an IT Project Manager for Santander Bank from 2011 to 2013. In these roles, she contributed to the digital transformation project at Ibermatica, modernizing Santander Bank's IT infrastructure, and designed a new customer relationship management system for Barclays Bank at everis.