Yoana Boneva
About Yoana Boneva
Yoana Boneva is a Specialist in Global Payment Fintech Fraud at Delivery Hero in Berlin, Germany, with a background in fraud prevention and customer service at GetYourGuide.
Current Role at Delivery Hero
Yoana Boneva is currently a Specialist in Global Payment Fintech Fraud at Delivery Hero, based in Berlin, Germany. In her role, she provides expert advice on fraud-related matters during the launch of new payment methods or features. Additionally, she supports Payment and Fraud teams across various Delivery Hero local entities, ensuring cohesive and effective strategies.
Previous Experience at GetYourGuide
Before joining Delivery Hero, Yoana Boneva worked at GetYourGuide for several years, holding various positions. She began as a Customer Service Representative (CSR) for 8 months in 2015. She then progressed to Senior Customer Service Executive from 2016 to 2018. Following this, she worked as a Fraud Specialist from 2018 to 2019 and as a Senior Fraud Specialist from 2019 to 2020. Throughout her time at GetYourGuide, she accumulated substantial experience in fraud prevention and customer service.
Process Optimization and Automation
While working in fraud prevention, Yoana Boneva has leveraged her skills in SQL and Python to optimize and automate various process flows and tasks. This approach has significantly enhanced efficiency within her teams, ensuring more robust and streamlined fraud prevention efforts.
Collaboration on Fintech Compliance
Yoana Boneva actively participates in discussions with the Fintech Compliance team regarding various data privacy regulations. Her insights and expertise help ensure that her company's compliance measures are up-to-date and effective, contributing to a secure and compliant financial environment.
ICS Security Framework Contributions
At her current role, Yoana Boneva has also contributed to the development of an ICS security framework within the company. Her involvement in this initiative underscores her commitment to enhancing the security measures and protocols in the fintech space.