Yoana Scarcia
About Yoana Scarcia
Yoana Scarcia is a Specialist in Global Fintech Fraud at Delivery Hero in Berlin, Germany, with extensive experience in fraud prevention and customer service.
Current Role at Delivery Hero
Yoana Scarcia is currently employed at Delivery Hero as a Specialist in Global Fintech Fraud, based in Berlin, Germany. In her role, she provides advice on fraud matters for new payment methods or features. She also participates in discussions with the Fintech Compliance team on data privacy regulations and supports the development of an ICS security framework. Additionally, she serves as an advisory figure for the Payment and Fraud teams within DH local entities and prepares monthly KPI performance reports.
Career at GetYourGuide
Before joining Delivery Hero, Yoana Scarcia worked at GetYourGuide in progressively responsible roles. She started as a CSR in 2015 and moved up to become a Senior Customer Service Executive by 2016. In 2018, she transitioned to a Fraud Specialist position and was promoted to Senior Fraud Specialist, holding that role until 2020. During her time at GetYourGuide, Yoana focused on optimizing and automating process flows using SQL and Python, enhancing the efficiency of the Fraud Analytics team.
Expertise in Fraud Prevention
Yoana Scarcia has accumulated extensive experience in fraud prevention and management. Throughout her career, she has been instrumental in supporting the launch of new payment methods and features by providing expert advice on fraud matters. Her work often involves collaborating with various teams and contributing to the development of security frameworks to combat fraud effectively.
Skills in Data Management and Analytics
Yoana Scarcia has demonstrated a strong capability in data management and analytics. She optimizes and automates tasks using SQL and Python, which significantly contributes to operational efficiency. Additionally, she gathers, cleans, and prepares data essential for monthly KPI performance reports, ensuring that these insights are accurately presented to all local entities within the DH group.