Samantha O Conner
About Samantha O Conner
Samantha O'Conner is the Director of Customer Success at Delivra, where she has worked in various roles since 2015. She holds a Master's Degree in Human Resource Management from Indiana Wesleyan University and a Bachelor's Degree in Public Relations from Bradley University.
Current Role as Director of Customer Success
Samantha O Conner currently holds the position of Director of Customer Success at Delivra, a role she has occupied since 2022. In this capacity, she oversees customer success initiatives, ensuring that clients receive optimal support and engagement. Her leadership focuses on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience at Delivra
Samantha O Conner has a significant history with Delivra, where she held various roles. She served as a Client Success Specialist from 2015 to 2018, followed by her position as Professional Services Project Manager from 2018 to 2019. She then advanced to Professional Services Team Manager from 2019 to 2021, and briefly worked as Senior Manager, Customer Success in 2021 for six months. Her diverse roles contributed to her expertise in customer success strategies.
Educational Background
Samantha O Conner has a strong educational foundation. She earned a Bachelor of Arts (BA) in Public Relations, Advertising, and Applied Communication from Bradley University, where she studied from 1996 to 2000. She later pursued a Master's Degree in Human Resource Management at Indiana Wesleyan University, completing her studies from 2014 to 2015. Additionally, she studied Secondary Education and Teaching at Indiana Wesleyan University from 2003 to 2004, achieving certification.
Professional Experience Prior to Delivra
Before her extensive tenure at Delivra, Samantha O Conner worked at OneAmerica Financial Partners Inc. as an Underwriting Support Specialist from 2014 to 2015. She also gained experience at the American Legion Auxiliary as a Membership Benefits Assistant from 2000 to 2004. These roles contributed to her skills in customer service and project management.