Ali Abbas
About Ali Abbas
Ali Abbas is a Senior Customer Success Manager with extensive experience in digital transformation and customer success strategies. He has held various roles at Microsoft and Delphix, focusing on empathetic design principles to enhance satisfaction for Canadian businesses.
Current Role at Delphix
Ali Abbas serves as a Senior Customer Success Manager at Delphix, a position he has held since 2023 in Toronto, Ontario, Canada. In this role, he focuses on enhancing customer satisfaction and driving digital transformation initiatives. His expertise lies in implementing empathetic design principles to create effective solutions for clients.
Previous Experience at Microsoft
Ali Abbas has extensive experience at Microsoft, where he held various roles over several years. He worked as an Enterprise Sales Excellence Associate for 7 months in 2013, a Business Manager for Support & Customer Success from 2021 to 2022, and a Business Manager for Customer Success Consumption Excellence from 2019 to 2021. Additionally, he served as a Sr. Customer Success Account Manager for 4 months in 2022 and as a Business Program Manager for Professional Services from 2016 to 2019.
Educational Background
Ali Abbas studied at the University of Toronto at Scarborough, where he earned a Bachelor of Business Administration (BBA) with a focus on Strategic Management from 2010 to 2014. He also attended Pine Ridge Secondary School, where he completed his secondary education.
Career at MTS Allstream and AGF Management Limited
Before his tenure at Microsoft, Ali Abbas worked as a Competitive Intelligence Analyst at MTS Allstream for 3 months in 2012. He also held the position of Client Service Representative at AGF Management Limited for 3 months in the same year. These roles contributed to his foundational experience in customer service and market analysis.
Focus on Digital Transformation
Ali Abbas emphasizes the importance of transforming 'vicious cycles' into 'virtuous cycles' through empathetic design principles. He advocates for cost-effective and time-efficient methods to facilitate digital transformation, aiming to help Canadian businesses improve customer, employee, and community satisfaction.