Craig Nelson
About Craig Nelson
Craig Nelson serves as the Director of Client Services at Delphix, bringing over 15 years of experience in technology management and delivery. He has a strong background in call center outsourcing, software development, and bridging business opportunities with technology.
Work at Delphix
Craig Nelson has been serving as the Director of Client Services at Delphix since 2015. In this role, he focuses on managing client relationships and ensuring the successful delivery of technology solutions. His responsibilities include overseeing client projects and facilitating communication between technical teams and clients. His tenure at Delphix has contributed to the company's growth in client satisfaction and service delivery.
Experience at Capital One Financial
Craig Nelson worked at Capital One Financial for a total of nine years, holding various positions. He served as an IT Manager and Senior IT Project Manager from 2002 to 2009, where he managed technology projects and teams. Prior to that, he was a Production Support Manager and Project Manager from 1999 to 2001, and an IT Relationship Manager and Project Manager from 2001 to 2002. His roles involved overseeing IT operations and project management in the Richmond, Virginia area.
Consulting Role at Smart Resources VA
Since 2009, Craig Nelson has been working as a Senior Consultant and Program Manager at Smart Resources VA. In this position, he utilizes his extensive experience in technology management to provide consulting services. His work involves program management and strategic planning, focusing on delivering effective solutions to clients in the Richmond City area.
Expertise in Call Center Outsourcing
Craig Nelson possesses expertise in both international and domestic call center outsourcing. His knowledge in this area allows him to effectively manage client expectations and deliver tailored solutions that meet business needs. This expertise is complemented by his skills in nurturing customer relationships and bridging communication gaps between technical and non-technical stakeholders.
Background in Technology Management
With over 15 years of experience in technology management and delivery, Craig Nelson has developed a strong foundation in software development, web, and mobile technologies. His background includes a focus on aligning technology solutions with business opportunities, enhancing operational efficiency, and driving project success across various sectors.