Gail Mc Dowell
About Gail Mc Dowell
Gail McDowell serves as the Director of Customer Support at Delphix, where she focuses on building high-performing teams and enhancing customer success. With previous experience at Nintex and PlayNetwork, she has a strong background in support operations for both on-premises and SaaS products.
Work at Delphix
Gail McDowell currently serves as the Director of Customer Support at Delphix, a position she has held since 2022. In this role, she focuses on building high-performing teams and driving customer success. Her responsibilities include overseeing support operations for both on-premises and SaaS product departments, showcasing her ability to manage diverse product types. McDowell emphasizes data-driven decision-making to enhance customer support strategies and improve service delivery.
Previous Experience at Nintex
Before joining Delphix, Gail McDowell worked at Nintex as the Director of Customer Support from 2020 to 2021. During her nine-month tenure in Bellevue, Washington, she led support operations and contributed to customer success initiatives. Her experience at Nintex further solidified her expertise in managing customer support teams and operations.
Background in Network Engineering
Gail McDowell has a background in network engineering, having worked as a Senior Network Engineer at PlayNetwork from 2008 to 2011. Her three years in this role in Redmond, Washington, provided her with technical expertise that complements her leadership in customer support.
Education and Expertise
Gail McDowell earned a Bachelor of Science degree in Physics from Western Washington University, where she studied from 1991 to 1995. Her educational background supports her analytical skills and data-driven approach in her professional roles. McDowell's expertise includes building high-performing teams and fostering a culture of learning and growth within her teams.
Leadership in Mergers and Acquisitions
Throughout her career, Gail McDowell has successfully merged global teams during international mergers and acquisitions. This experience has enhanced cross-border collaboration and demonstrated her ability to lead diverse teams effectively.