Gina Esquinas
About Gina Esquinas
Gina Esquinas is a Customer Success Manager at Delphix, where she has worked since 2022. With over 20 years of experience in software and technology solutions, she specializes in customer success strategies across various industries.
Work at Delphix
Gina Esquinas has been serving as a Customer Success Manager at Delphix since 2022. In this role, she focuses on ensuring client satisfaction and success with Delphix's software solutions. Her responsibilities include identifying client needs, developing strategies to address business challenges, and fostering strong relationships with clients. Gina's expertise in customer success contributes to Delphix's mission of delivering value to its customers.
Previous Experience at Acoustic
Before joining Delphix, Gina worked at Acoustic as a Client Success Director from 2019 to 2022. During her three years at Acoustic, she played a key role in managing client relationships and driving customer satisfaction. Her experience in this position allowed her to develop skills in identifying business challenges and implementing strategies that enhance client engagement and success.
Background in Industrial and Organizational Psychology
Gina Esquinas earned her Bachelor of Arts in Industrial and Organizational Psychology from The Ohio State University, where she studied from 1992 to 1997. This educational background provides her with a strong foundation in understanding workplace dynamics and human behavior, which she applies in her customer success roles.
Expertise in Software and Technology Solutions
With over 20 years of experience in software and technology solutions, Gina specializes in areas such as Commerce, B2B Integration, Supply Chain, and Enterprise Marketing Management. Her knowledge extends to SaaS/Cloud and On-Premise solutions, enabling her to address diverse client needs across various sectors. She has worked with large enterprises and businesses in verticals including Retail, CPG, Finance/Banking, and Manufacturing.
Career at IBM
Gina Esquinas spent 14 years at IBM as a Client Success Manager for Watson Marketing, from 2005 to 2019. In this role, she was responsible for managing client relationships and ensuring successful implementation of IBM's marketing solutions. Her long tenure at IBM contributed to her extensive knowledge of customer success strategies and her ability to exceed revenue targets consistently.