Jack Mok
About Jack Mok
Jack Mok is an Account Director at Delphix, where he has worked since 2020, specializing in customer success and operational customer experience management. He has extensive experience in various leadership roles across several companies, focusing on data analytics and customer engagement strategies.
Work at Delphix
Jack Mok has been with Delphix since 2020, serving as the Director of Customer Success. In this role, he focuses on enhancing customer experience and operational efficiency in Southern California. In 2023, he transitioned to the position of Account Director, where he continues to leverage his expertise in customer success and operational management.
Education and Expertise
Jack Mok holds a Bachelor of Science degree in Electrical Engineering from the University of Southern California. His educational background supports his specialization in operational customer experience management and text analytics. He possesses skills in project management, business reporting, and dashboards, which are essential for his roles in customer success and analytics.
Background
Jack Mok has extensive experience in various leadership roles across multiple organizations. He worked at Island Data Corporation as VP of Client Services from 2005 to 2008 and served as Consulting Director for the Western Region at Clarabridge from 2008 to 2019. His earlier career included positions at Nortel Networks and StoneFly Networks, where he gained valuable insights into customer service and technology sectors.
Achievements
Throughout his career, Jack Mok has led over 60 enterprise-level software implementations, focusing on delivering actionable business intelligence. He has conducted journey mapping workshops and stakeholder interviews to improve customer experience strategies. His experience includes designing voice of the customer programs and driving their adoption in large, complex organizations.
Professional Experience
Jack Mok has held various significant positions in the technology and customer service sectors. Before joining Delphix, he was a Professional Services Leader at Lucidworks for one year and served as Director of Services at StoneFly Networks. His long tenure at Clarabridge and other companies has equipped him with a strong foundation in customer success and operational management.