John Seely, Cspo
About John Seely, Cspo
John Seely is a Senior Customer Success Manager at Delphix, with extensive experience in customer success roles across various companies, including Pearson and Salesforce. He holds a B.A. in Media Studies from the State University of New York at Buffalo and is certified as a SCRUM Product Owner and Gainsight Customer Success Manager.
Current Role at Delphix
John Seely currently serves as a Senior Customer Success Manager at Delphix, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Delphix's solutions. His work is based in Minneapolis, Minnesota, where he leverages his extensive experience in customer success and technology solutions.
Previous Experience in Customer Success
Before joining Delphix, John Seely accumulated significant experience in customer success roles. He worked as a Customer Success Manager at Ellucian from 2017 to 2019 and as a Principal Escalation Manager at Salesforce from 2019 to 2022. His background includes managing customer relationships and addressing escalated issues to improve service delivery.
Professional Background in Technology and Sales
John Seely has a diverse background in technology and sales. He held multiple positions at Pearson, including Integrated Solutions Specialist, Manager of Technology Solutions Specialists, and Director of Digital Solutions Managers. His experience also includes a role as a Sales Representative at Cengage Learning and a Digital Account Executive at Pearson Learning Solutions. This varied experience has equipped him with a strong understanding of SaaS, Cloud, and PaaS technologies.
Education and Certifications
John Seely earned a Bachelor of Arts degree in Media Studies with a Production Concentration from the State University of New York at Buffalo. He holds several professional certifications, including SCRUM Product Owner and Gainsight-certified Customer Success Manager. Additionally, he has completed Sandler Sales Training, enhancing his skills in sales and customer management.
Proficiencies in Tools and Technologies
John Seely is proficient in various tools and technologies that support his roles in customer success and project management. He has experience using Salesforce, Jira, Confluence, and ServiceNow. His expertise in these platforms contributes to his effectiveness in managing customer relationships and ensuring successful project outcomes.