Julie Keith She/Her
About Julie Keith She/Her
Julie Keith serves as the Senior Director of Customer Support for the Americas and APAC at Delphix, where she oversees technical integrations and deployments while managing budgets. With extensive experience in customer support and technical roles across various companies, she focuses on team training, process improvement, and customer satisfaction.
Work at Delphix
Julie Keith serves as the Senior Director of Customer Support for the Americas and APAC regions at Delphix. She has held this position since 2021, contributing to the company's customer support strategy and operations in California, United States. In her role, she is responsible for managing customer support teams and ensuring a high level of service across multiple time zones.
Previous Experience in Customer Support
Prior to her current role at Delphix, Julie held several key positions in customer support and technical support. She worked at WhiteHat Security as the Director of Customer Support for 10 months in 2015-2016. At Fortinet, she served in multiple roles, including Director of Professional and Premium Services and Director of America's Technical Assistance and Customer Service from 2007 to 2011. Additionally, she was the Director of America's Support at Meru Networks for one year in 2012-2013.
Technical Program Project Management Expertise
Julie has extensive experience in managing technical integrations and deployments as part of her work in technical program project management. Her background includes overseeing cross-functional teamwork for new product introductions and managing product end-of-life plans, ensuring that customer support aligns with product development and lifecycle management.
Team Training and Development
In her roles, Julie focuses on training her teams on processes, procedures, and soft skills to enhance overall performance. She emphasizes continuous improvement within her teams, aiming to elevate service quality and customer satisfaction. Her approach includes gathering customer feedback through surveys, telephone calls, and trouble tickets to inform service enhancements.
Budget Management Responsibilities
Julie has responsibilities related to budget management in her current role. This includes overseeing expenses related to equipment and travel for her teams. Her financial oversight ensures that resources are allocated effectively to support customer service operations and team development.