Justin Fan
About Justin Fan
Justin Fan is a Senior Customer Success Manager at Delphix, where he has worked since 2022, and also contributes to the Golden State Warriors' game operations. He has a background in sociology and marketing from California State University, Chico, and extensive experience in customer success across technology and sports industries.
Work at Delphix
Justin Fan has been serving as a Senior Customer Success Manager at Delphix since 2022. In this role, he focuses on optimizing customer experiences and ensuring successful implementations of the Delphix Data Platform. His expertise includes managing customer success initiatives that enhance data infrastructure for cloud migration and AI integration. He operates from Redwood City, California, contributing to the company's mission of providing innovative data solutions.
Education and Expertise
Justin Fan earned a Bachelor of Arts degree in Sociology and Marketing from California State University, Chico, where he studied from 2005 to 2009. His educational background supports his extensive experience in customer success management across various industries, including technology and sports. He possesses specialized knowledge in optimizing data infrastructure, which is critical for cloud migration and AI integration.
Background in Customer Success Management
Justin Fan has a solid background in customer success management, having held various positions in the tech industry. He worked as a Customer Success Analyst at Dynatrace from 2011 to 2016, followed by a role as Senior Customer Success Manager at Cisco from 2020 to 2022. He also served as a Senior Customer Success Manager at ServiceChannel from 2018 to 2020 and at Tracker Corp from 2016 to 2018. His experience spans over a decade, emphasizing his commitment to enhancing customer satisfaction and success.
Involvement with Golden State Warriors
In addition to his role at Delphix, Justin Fan has contributed to the Golden State Warriors' game operations since 2009. His dual role in both the technology sector and sports entertainment showcases his versatility and ability to balance responsibilities effectively. As a Game Operations Specialist, he plays a key role in supporting the operational aspects of the team's events.
Previous Work Experience
Justin Fan has held various roles prior to his current positions. He worked as a Ski School Payroll Assistant at Vail Resorts for eight months in 2010, and as a Research Intern at ADP for eight months in 2008. Additionally, he served as a Grant Administrator at EMQ FamiliesFirst for five months in 2010. These positions contributed to his diverse skill set and understanding of customer and operational needs across different sectors.