Marie Mihail
About Marie Mihail
Marie Mihail is a Senior Customer Success Manager at Delphix, with extensive experience in customer experience and program management across various companies, including Microsoft and WW. She holds an MBA from the University of Washington and has a strong background in building scalable processes and launching SaaS services.
Current Role at Delphix
Marie Mihail serves as a Senior Customer Success Manager at Delphix, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and success through effective management of customer relationships and support. Her expertise in building scalable processes contributes to the overall efficiency and effectiveness of customer engagement strategies.
Previous Experience at Microsoft
Marie Mihail has extensive experience at Microsoft, where she held multiple roles over several years. She worked as a Customer & Partner Experience Leader from 2013 to 2016 and as a Senior Program Manager from 2012 to 2013. Additionally, she served as Director of Business Management from 2016 to 2018 and was involved in Partner Product & Readiness from 2006 to 2012. Her roles involved managing complex partner ecosystems and driving customer-centric initiatives.
Education and Expertise
Marie Mihail studied at the University of Washington, where she earned a Bachelor of Arts in Economics and Engineering. She later attended the UW Foster School of Business, achieving a Master of Business Administration (MBA) from 2007 to 2009. Her educational background supports her expertise in defining complex partner ecosystem operations and developing educational programs.
Career Progression and Roles
Throughout her career, Marie Mihail has held various positions in different organizations. She worked at RedCloud Consulting Inc. as a Senior Consultant from 2020 to 2021, and at Informatica as a Senior Customer Success Manager from 2021 to 2022. Her earlier roles include serving as a Senior Director at Bloom Consulting Group and as a Marketing Director at AIS. This diverse experience has equipped her with skills in translating data into actionable insights and launching SaaS services.
Skills and Contributions
Marie Mihail is known for her ability to create compelling narratives that enhance product value and customer engagement. She has a strong background in launching and scaling global programs, particularly in the SaaS sector. Her skills include building scalable processes to manage complexity and driving customer-centric process improvements, which have been integral to her roles in customer success and management.