Michael Torok
About Michael Torok
Michael Torok serves as the Senior Director of Digital Customer Experience at Delphix, where he focuses on enhancing customer engagement and satisfaction. With extensive experience in community management and information development across various companies, he emphasizes the importance of understanding customer needs and creating cohesive digital experiences.
Current Role at Delphix
Michael Torok serves as the Senior Director of Digital Customer Experience at Delphix, a position he has held since 2022. In this role, he focuses on enhancing customer interactions across digital platforms. His responsibilities include developing strategies that create a cohesive look and feel for Delphix's digital properties, which he believes is essential for improving overall customer experience. His leadership aims to align digital initiatives with customer needs and business goals.
Previous Experience at Lifesize
Before joining Delphix, Michael Torok worked at Lifesize as the Director of Community Management, Training, and Loyalty from 2014 to 2018. During his four years in this role, he was responsible for fostering community engagement and developing training programs that enhanced customer loyalty. His experience at Lifesize contributed to his understanding of customer dynamics and community building.
Professional Background in Information Development
Michael Torok has extensive experience in information development, having held various positions in this field. He worked at LogicMonitor as the Director of Information Development for five months in 2014 and at Blue Coat Systems, Inc. as a Senior Information Developer for eight months in 2006. Additionally, he spent five years at SolarWinds in multiple roles, including Director of Information Development and Director of Community, where he focused on creating effective information strategies.
Educational Background
Michael Torok has a strong academic foundation in the humanities. He earned a Bachelor of Arts in Philosophy from Kent State University, where he studied from 1988 to 1994. He then pursued further education at the University of Southwestern Louisiana, obtaining a Master of Arts in English from 1994 to 1996. Finally, he completed his academic journey with a PhD in English from the University of Louisiana at Lafayette, studying from 1996 to 1999.
Advocacy for Customer Engagement
Michael Torok emphasizes the importance of understanding customer and partner needs in business operations. He advocates for recruiting, engaging, and retaining advocates as a strategic approach for future business success. His belief in listening, learning, and evolving as key components of business success reflects his commitment to fostering strong relationships within the customer community.