Neal Stack
About Neal Stack
Neal Stack is a Senior Principal Technical Support Engineer with extensive experience in API documentation and support across various programming languages. He has held positions at notable companies such as Sybase, SAP, Delphix, and ServiceNow, and is currently seeking a DevOps role that utilizes his coding and systems expertise.
Work at Delphix
Neal Stack has held the position of Senior Principal Technical Support Engineer at Delphix since 2023. His responsibilities include providing comprehensive support across various systems, including databases, networks, virtual machines, and storage. This role is noted for its complexity, as it encompasses a wide range of technical challenges. Prior to his current tenure, he worked at Delphix from 2014 to 2022, where he gained significant experience in debugging applications, identifying performance issues, and finding memory leaks. His extensive background in network analysis and application engineering has contributed to his effectiveness in this role.
Experience at SAP and Sybase
Neal Stack worked at SAP as a Support Architect from 2012 to 2014 in the Greater Denver Area. During his time there, he supported developers by creating examples, documentation, and knowledge content for APIs in multiple programming languages, including C, Java, .NET, and Python. His prior experience at Sybase further solidified his expertise in technical support and documentation, enhancing his skills in addressing developer needs and improving user experience.
Educational Background
Neal Stack studied at the University of Colorado Boulder, where he earned a Bachelor of Arts degree in Computer Science Applications to Economics from 1987 to 1992. He furthered his education at the University of Denver, obtaining a Master of Arts in Telecommunications from 1995 to 1999. His academic background has provided him with a solid foundation in both technical and economic aspects of computer science and telecommunications.
Career Progression and Roles
Neal Stack has held various technical support roles throughout his career. Before joining Delphix, he worked as a Staff Technical Support Engineer at ServiceNow for 8 months in 2022. He also served as Manager of Customer Support at ISSI from 1994 to 1999, where he managed customer support operations. Currently, he is employed at Perforce Software as a Senior Technical Support Engineer, a position he has held since 2024. His diverse roles reflect his adaptability and extensive knowledge in technical support and engineering.
Skills and Expertise
Neal Stack possesses a robust skill set that includes debugging applications, identifying memory leaks, and addressing performance issues. His expertise extends to network analysis, application engineering, systems administration, and database administration. These skills are critical in his current role at Delphix, where he is responsible for supporting complex systems. He is actively seeking a DevOps role that would utilize his coding background from SAP and his experience with databases and operating systems from Delphix.