Pushkar Gohel
About Pushkar Gohel
Pushkar Gohel is a Technical Support Manager with extensive experience in managing customer technical support and operations across various regions. He has worked for notable companies such as AGC Networks Ltd, NICE Ltd, and currently Delphix, and holds several industry certifications.
Work at Delphix
Pushkar Gohel has been employed at Delphix as a Technical Support Manager since 2020. In this role, he oversees technical support operations, ensuring efficient service delivery to clients. His responsibilities include managing support for advanced Telecom and Contact Center Production/UAT Applications. Gohel's position requires collaboration across various teams to enhance operational effectiveness and customer satisfaction.
Previous Experience at AGC Networks Ltd
Before joining Delphix, Pushkar Gohel worked at AGC Networks Ltd, formerly known as Avaya GlobalConnect Ltd, from 2008 to 2013. He served as the Manager of Customer Technical Support in Gurgaon, India, for five years. In this capacity, he contributed to knowledge management by creating knowledge base articles and was involved in quality assurance processes.
Experience at NICE Ltd
Pushkar Gohel held a position at NICE Ltd from 2013 to 2019, where he worked for six years in the Pune Area, India. His roles encompassed Technical Support Management, Client Services, Operations Management, and Team Management. During his tenure, he focused on enhancing customer service and operational efficiency.
Education and Expertise
Pushkar Gohel studied at Gujarat University, where he pursued a Post Diploma Degree Course in Electrical and Communication Engineering. He holds several certifications, including AWS Certified Solutions Architect - Associate, and has additional qualifications in Avaya, NICE, Verint, Cisco, and IEX (WFM). His educational background and certifications support his expertise in technical support and operational management.
Skills and Specializations
Pushkar Gohel possesses skills in cross-functional collaboration and strategic and operational implementation initiatives. He has experience managing mid and large global enterprise customers across various regions, including APAC, ANZ, EMEA, and the US. His techno-managerial profile includes setting up and managing world-class support operation teams, as well as engaging with channel partners, clients, and vendors.