Danielle Williams
About Danielle Williams
Danielle Williams is a Customer Support Quality & Process Analyst at Deriv, where she has worked since 2021. She has a background in customer support and quality assurance, having previously held roles at AIG and Deriv over several years.
Current Role at Deriv
Danielle Williams currently serves as a Customer Support Quality & Process Analyst at Deriv. She has been in this role since 2021, contributing to the enhancement of customer support processes and quality assurance. Her responsibilities include analyzing customer interactions and implementing improvements to ensure high standards of service. This position is based in Cyberjaya.
Previous Experience at AIG
Danielle Williams has extensive experience at AIG, where she held multiple roles from 2012 to 2019. She began as an HR Advisor, working for three years in Bandar Puteri, Puchong, Selangor. She then transitioned to the role of Quality Assurance Analyst for one year, followed by a position as a Business Process Specialist for another three years. Her diverse roles at AIG provided her with a solid foundation in customer support and process management.
Experience as Customer Support Executive
Before her current role at Deriv, Danielle worked as a Customer Support Executive from 2019 to 2021 in Cyberjaya. In this position, she was responsible for addressing customer inquiries and ensuring a positive customer experience. This role allowed her to develop skills in customer service and support operations.
Educational Background
Danielle Williams completed her primary education at Sekolah Rendah Kebangsaan Methodist ACS Seremban, achieving the Ujian Pencapaian Sekolah Rendah from 1996 to 2001. She then attended Sekolah Menengah Kebangsaan Methodist ACS Seremban, where she completed her secondary education and obtained the Sijil Pelajaran Malaysia from 2002 to 2006. Her educational background provided her with foundational knowledge that supports her professional roles.