Eliza Bashkirova
About Eliza Bashkirova
Eliza Bashkirova is a Customer Service Executive with a background in hospitality and wine studies. She has worked in various roles within the service industry and has been based in Malta since 2020.
Current Role at Deriv
Eliza Bashkirova has been serving as a Customer Service Executive at Deriv.com since 2020. In this role, she focuses on enhancing customer satisfaction and communication within the financial services sector, specifically in trading and investment. Her experience in customer service and management contributes to her effectiveness in this position. She has been based in Malta since she began her role at Deriv.
Education and Expertise
Eliza Bashkirova has a diverse educational background. She studied at Saint Petersburg State University, earning a Master's degree in Social Cultural Service and Tourism from 2005 to 2010. She also completed a Post Graduate Certificate in Hotel, Motel, and Restaurant Management at Centennial College in 2014. Additionally, she pursued various certifications, including the Certified Sommelier from the Court of Master Sommelier US in 2019, and completed courses in Digital Marketing and Business Administration through LinkedIn Learning in 2020.
Previous Work Experience
Prior to her current role at Deriv.com, Eliza Bashkirova held various positions in the hospitality and service industries. She worked as a Service Manager and Restaurant Sommelier at Fairmont Pacific Rim from 2017 to 2019. Before that, she served as FOH Service Manager and Wine Specialist at Moxie's Classic Grill from 2014 to 2016. Eliza also gained experience as an Onboarding Manager at Trump International Hotel & Tower Vancouver and as a Food and Beverage Intern at Park Hyatt in 2014.
Achievements in Wine Studies
Eliza Bashkirova has a strong foundation in wine studies, having studied at the Wine Scholar Guild and achieving the Italian Wine Scholar designation from 2017 to 2018. She also completed the Level 3 certification from the Wine & Spirit Education Trust in 2015 and participated in an introductory course at the Court of Master Sommelier US in 2018. Her expertise in wine complements her customer service skills.
Entrepreneurial Experience
Eliza Bashkirova co-owned VendoCity LTD from 2018 to 2019. This experience provided her with insights into business operations and management, further enhancing her skill set in customer service and communication. Her entrepreneurial background contributes to her understanding of customer needs and service excellence.