Jeyavarthini Vairakanan
About Jeyavarthini Vairakanan
Jeyavarthini Vairakanan serves as the Vice President of Customer Experience at Deriv, where she focuses on building sustainable relationships with clients worldwide. She has a background in information technology and has held various roles within Deriv, contributing to her leadership in customer experience.
Current Role at Deriv
Jeyavarthini Vairakanan serves as the Vice President of Customer Experience at Deriv, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring a high standard of service delivery. Her responsibilities include overseeing a global team and implementing strategies to improve customer satisfaction. Vairakanan aims to foster sustainable relationships with clients worldwide, contributing to the overall success of the organization.
Previous Experience at Deriv
Before her current position, Jeyavarthini Vairakanan worked at Deriv in various capacities. She served as a Client Service Executive from 2016 to 2018, where she gained foundational experience in customer support. Following this role, she advanced to the position of Customer Support Manager, which she held from 2018 to 2022. During her tenure, she developed skills in managing customer inquiries and leading support teams, which prepared her for her current leadership role.
Education and Expertise
Jeyavarthini Vairakanan studied at the Asia Pacific University of Technology and Innovation (APU / APIIT), where she earned a Bachelor of Information Technology with a focus on Computer and Information Systems Security/Information Assurance. Her studies spanned from 2012 to 2015, providing her with a solid foundation in technology and information security, which supports her work in customer experience management.
Early Career at Intel Corporation
Jeyavarthini Vairakanan began her professional career at Intel Corporation, where she worked as an IT Support Specialist for eight months in 2015. This role, based in Bayan Lepas, Penang, allowed her to develop technical skills and gain experience in IT support, which contributed to her understanding of customer needs in technology-driven environments.
Leadership Aspirations
In her professional journey, Jeyavarthini Vairakanan aims to become a great servant leader. This aspiration reflects her commitment to serving her team and clients effectively, ensuring that their needs are prioritized in her decision-making processes. Her leadership style emphasizes collaboration and support, aligning with her focus on customer experience.