Rugamba Richard
About Rugamba Richard
Rugamba Richard is a Customer Support Executive at Deriv in Kigali City, Rwanda, where he has worked since 2023. He has a background in graphic design, customer care, web development, and IT support, and holds a Bachelor's degree in Business Information Technology from the University of Tourism, Technology and Business Studies.
Work at Deriv
Rugamba Richard serves as a Customer Support Executive at Deriv, a role he has held since 2023. His responsibilities include assisting customers with inquiries and providing support to enhance their experience with the company's services. Based in Kigali City, Rwanda, he has been part of the team for approximately nine months, contributing to the company's commitment to customer satisfaction.
Previous Employment Experience
Before joining Deriv, Rugamba Richard worked at several organizations in various capacities. He was a Graphic Designer at Koracode from 2022 to 2023, where he focused on visual communication. Prior to that, he spent two years as a Customer Care Representative at iSON Xperiences Ltd from 2021 to 2023, where he managed customer interactions. Additionally, he worked as a Web Developer at MEGABIT for five months in 2021 and completed an internship at Rwanda Energy Group in the ICT office from 2015 to 2016.
Education and Expertise
Rugamba Richard holds a Bachelor's degree in Business Information Technology from the University of Tourism, Technology and Business Studies (UTB). He completed his studies from 2017 to 2022, acquiring knowledge and skills relevant to the fields of business and technology. His educational background supports his roles in customer support and IT-related positions.
IT Support Experience
In addition to his customer support role, Rugamba Richard has experience in IT support. He worked as an IT Support Specialist at ENGIE Energy Access (Africa) for two months in 2023. This position involved providing technical assistance and troubleshooting issues, further enhancing his expertise in customer service and technical support.