Tiago Garbim
About Tiago Garbim
Tiago Garbim is a Payment Operations Executive with a diverse background in education and payment systems. He has held various roles in teaching, research, and customer support, and has expertise in fraud investigation related to payment transactions.
Work at Deriv
Tiago Garbim has been employed at Deriv as a Payment Operations Executive since 2021. In this role, he is responsible for managing various aspects of payment operations, including executing marketing campaigns for payment service providers that target specific countries and regions. His duties also encompass mitigating and handling fraud notifications, chargeback claims, and retrieval requests. Additionally, he conducts testing, monitoring, and reporting on payment system performances, ensuring the efficiency and reliability of payment processes.
Previous Experience
Prior to his current position at Deriv, Tiago Garbim held several roles in the education and research sectors. He worked as an Adjunct Professor at Kroton from 2014 to 2018 and served as a Teacher at Sesi Paraná from 2016 to 2018. His earlier experience includes roles as a Research Intern and Student Intern at Instituto Agronomico do Paraná - IAPAR from 2010 to 2012 and 2007 to 2009, respectively. He also worked as an English Teacher at Wizard by Pearson from 2010 to 2015 and as a Teacher at Senai - PR from 2010 to 2011.
Education and Expertise
Tiago Garbim holds a Licentiate degree in Biology/Biological Sciences from Universidade Estadual do Norte do Paraná - UENP, which he completed from 2006 to 2009. He further pursued a Master's degree in Biology/Biological Sciences at Universidade Estadual de Maringá from 2011 to 2013. Additionally, he obtained a Licentiate degree in Early Childhood Education and Teaching from Centro Universitário Internacional UNINTER in 2018. His expertise includes investigating fraudulent transaction patterns involving credit and debit cards and Ewallets.
Projects and Responsibilities
In his role at Deriv, Tiago Garbim is involved in various projects related to payment operations. He is responsible for contacting and onboarding new payment service providers, ensuring compliance with cashier PCI DSS requirements, and administering quarterly ASV scans and yearly SAQ audits. His work also includes executing marketing campaigns aimed at enhancing the visibility and efficiency of payment services across different regions.