Tulio Bernardo
About Tulio Bernardo
Tulio Bernardo is an IT Administrator currently working at Deriv in Birkirkara, Malta. He has extensive experience in IT support and education, having held various roles in Brazil and completed multiple certifications in the field.
Current Role at Deriv
Currently, Tulio Bernardo serves as an IT Administrator at Deriv, a position he has held since 2023 in Birkirkara, Malta. In this role, he manages and supports Kandji Mobile Device Management (MDM), focusing on providing specialized support for MacBook users. He has implemented a comprehensive hardware asset management system, which has optimized operational efficiency and reduced costs within the organization. Additionally, he has facilitated collaboration among global teams across different time zones, actively supporting and training users for technical purposes.
Previous Experience in IT Support
Tulio Bernardo has a diverse background in IT support roles. He worked as an IT Support Technician at Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP) from 2019 to 2023, and at IFSC - Instituto Federal de Santa Catarina from 2018 to 2019. He also served as an Information Technology Help Desk Technician at Prefeitura Municipal de Guariba from 2014 to 2015. In these positions, he delivered technical support, facilitated user training, and contributed to various IT projects.
Education and Certifications
Tulio Bernardo has pursued a robust educational path in the field of technology and education. He studied at ETEC - Escola Técnica Estadual de São Paulo, where he earned an IT Technician Diploma in Computer Support from 2011 to 2012. He later attended Univesp Oficial, achieving a Bachelor of Education (BEd) from 2019 to 2023. Currently, he is studying Electrical and Electronics Engineering at Universidade Federal de São Carlos (UFSCar) since 2016. He has also completed the ServiceNow Fundamentals path and is preparing for the ServiceNow Certified System Administrator (CSA) certification, along with training for the CompTIA A+ core certification.
Technical Skills and Achievements
Tulio Bernardo possesses a range of technical skills that enhance his effectiveness in IT roles. He has delivered in-depth technical support at a Tier 2 level, successfully resolving 99.8% of cases without needing to escalate to Tier 3 support. His experience includes implementing automation projects at Deriv to enhance system access and streamline operations. Additionally, he holds the Google IT Support Professional Certification, which underscores his expertise in providing IT support.