Violeta Benitez
About Violeta Benitez
Violeta Benitez serves as the Customer Support Training Team Lead at Deriv in Asunción, Paraguay, a position she has held since 2022. With a background in English language education and extensive experience in customer support roles, she has developed a diverse skill set that includes translation and teaching.
Work at Deriv
Violeta Benitez has been serving as the Customer Support Training Team Lead at Deriv since 2022. In this role, she oversees training initiatives for customer support staff, ensuring they are equipped with the necessary skills and knowledge to assist clients effectively. Prior to her current position, she worked as a Customer Support Trainer for four months in 2021, where she developed training programs and materials. Her career at Deriv began in 2020 when she joined as a Customer Support Executive, providing direct assistance to customers and resolving inquiries.
Education and Expertise
Violeta Benitez has a strong educational background in English Language and Literature. She studied at Aristotle University of Thessaloniki (AUTH) from 2014 to 2015, where she was awarded the Erasmus Mundus Scholarship. She also holds a Bachelor of Arts degree in English Language and Literature from Universidad Nacional de Asunción, which she completed between 2010 and 2016. Additionally, she has pursued further education in tourism at Central New Mexico Community College in 2011.
Background
Violeta Benitez's professional journey includes diverse roles in customer service, education, and translation. Before joining Deriv, she worked as an Au Pair in Albuquerque, New Mexico, and as Cabin Crew for Emirates in Dubai, where she gained international experience. She has also contributed to the education sector as a Business English Teacher at UniNorte and as an English Language Teacher at Centro Cultural Paraguayo Americano in Asunción.
Achievements
Violeta Benitez has achieved notable academic recognition, including the Erasmus Mundus Scholarship during her studies at Aristotle University of Thessaloniki. Her professional accomplishments include developing training programs for customer support staff at Deriv and providing language education in various institutions. She has also maintained a freelance career as an English-Spanish translator since 2018, showcasing her language proficiency and adaptability.