James Gould
About James Gould
James Gould is an Incident Commander at Derivco in Gold Coast, Queensland, Australia, where he has worked since 2021. He has extensive experience in IT support and innovation, previously serving as IT Support and Innovation Lead at Avant Mutual for eight years.
Work at Derivco
James Gould has been serving as an Incident Commander at Derivco since 2021. His role involves overseeing incident management processes and ensuring effective communication during IT incidents. Based in Gold Coast, Queensland, Australia, he applies his expertise to maintain operational efficiency and support the organization's IT infrastructure.
Previous Experience at Avant Mutual
Before joining Derivco, James Gould worked at Avant Mutual as IT Support and Innovation Lead from 2013 to 2021. In this position, he was responsible for providing IT support and driving innovation within the organization. His tenure lasted for eight years, during which he developed skills in IT service management and customer support.
Education and Expertise
James Gould studied at King Edward VI College, Stourbridge, from 1993 to 1995. His educational background laid the foundation for his career in IT. He is proficient in Microsoft products, including Office 365, Outlook, and Dynamics CRM, and has a strong interest in IT infrastructure, IT security, and cloud-based technologies.
Skills and Professional Attributes
James Gould is recognized for his ability to maintain a calm demeanor under pressure while managing IT-related tasks. He has experience working collaboratively with teams to deliver high standards of work. His customer service skills are notable, contributing to effective communication and problem resolution in his roles.