Sam Taylor
About Sam Taylor
Sam Taylor is a Network Operations Centre Information Technology Coordinator at Derivco, with extensive experience in project administration and data analytics. He has worked in various roles across multiple companies and has pursued numerous certifications in project management and data analytics.
Current Role at Derivco
Sam Taylor currently serves as the Network Operations Centre Information Technology Coordinator at Derivco, a position held since 2019. In this role, Taylor provides support and consultation on data produced by the Network Operations Centre, evaluates risks or issues arising from changes or reclassifications, and assists with the approval of changes to Remedy Incident Management fields. Taylor is also responsible for preparing presentations, reports, and spreadsheets, and building and maintaining Power BI reports for the Network Operations Centre and IT Infrastructure.
Previous Experience at SGS South Africa
Prior to joining Derivco, Sam Taylor worked at SGS South Africa in various roles. Taylor served as a Project Administrator from 2009 to 2011 and later as Acting Supervisor: Projects and Planning for four months in 2011. Subsequently, Taylor held the position of Supervisor: Projects and Planning from 2012 to 2016. These roles involved overseeing project management tasks and planning activities within the organization.
Professional Background in the UK
Sam Taylor has a background in the UK, having worked at OCS Group UK as a Co-ordinator / Help Desk Assistant from 2000 to 2002. Additionally, Taylor worked at PRUPIM as a Property Administrator from 2002 to 2004. These positions contributed to Taylor's experience in administrative and coordination roles within the property and service sectors.
Education and Certifications
Sam Taylor has pursued various educational opportunities to enhance professional skills. Taylor studied Project Management at Varsity College, earning a Diploma in Project Management in 2007. Further studies include Data Analytics courses at LinkedIn Learning, achieving certifications in Power BI and ITIL Foundation Certification from AXELOS Global Best Practice in 2018. Taylor also completed Agile Certification through Udemy in 2018, showcasing a commitment to continuous learning and professional development.
Contributions to Network Operations Centre
In the role of Information Technology Coordinator, Sam Taylor plays a significant part in the Network Operations Centre's operations. Responsibilities include quality checking Post Severity Report details, processing data for Business Uptime reporting, and contributing to annual Compliance Audits. Taylor engages in relationship building between the Network Operations Centre and other business areas to enhance efficiency and improve service level agreements (SLAs).