Zaheeda Cassim
About Zaheeda Cassim
Zaheeda Cassim serves as the Service Owner for the IT Service Desk at Derivco in South Africa, where she has worked since 2018. With skills in Microsoft PowerPoint and Adobe Photoshop, she combines expertise in strategic planning and customer service to enhance business development.
Work at Derivco
Zaheeda Cassim has been employed at Derivco since 2013. She currently holds the position of Service Owner for the IT Service Desk, a role she has occupied since 2018. In this capacity, she oversees service delivery and ensures that IT support aligns with organizational goals. Prior to this, she worked as a Service Coordinator for 11 years, contributing to the operational efficiency of the IT department. Her tenure at Derivco reflects her commitment to enhancing customer service and strategic planning within the company.
Education and Expertise
Zaheeda Cassim completed her secondary education at Eastbury Secondary School, where she studied from 1987 to 1992. Her educational background laid the foundation for her career in the computer software industry. She possesses expertise in strategic planning and customer service, which are essential skills for her roles in IT service management. Additionally, she is proficient in Microsoft PowerPoint and Adobe Photoshop, indicating her capabilities in both presentation and graphic design.
Background
Zaheeda Cassim has a strong background in business development, which enhances her effectiveness as a Service Desk Manager. Her experience in this area has equipped her with the skills necessary to drive service improvements and foster customer satisfaction. Over the years, she has developed a comprehensive understanding of the IT service landscape, allowing her to implement strategies that align with business objectives.
Achievements
While specific achievements are not detailed, Zaheeda Cassim's long-standing roles at Derivco indicate a consistent contribution to the company's IT service management. Her dual roles as Service Owner and Service Coordinator reflect her ability to manage multiple responsibilities and drive service excellence within the organization.