Alexander Hunt
About Alexander Hunt
Alexander Hunt is a Customer Support Representative with extensive experience in technical support and documentation. He has worked for several organizations, including Descartes Systems Group and Tableau Software, and has a background in training and mentoring team members.
Work at Descartes Systems Group
Alexander Hunt has been employed at Descartes Systems Group as a Customer Support Representative since 2018. In this role, he has focused on providing customer support through various communication methods, including remote support sessions, phone calls, email, on-site conferences, LiveChat, and WebEx sessions. His responsibilities include troubleshooting customer issues and maintaining a knowledge base through the creation and upkeep of internal documentation for team processes.
Previous Experience in Customer Support
Prior to his current position, Alexander Hunt worked at several organizations in customer support roles. He served as a Technical Support Representative at Wave Broadband from 2014 to 2015. He then transitioned to Tableau Software as a Technical Support Specialist from 2015 to 2017. Following that, he worked at Moss Adams LLP as a Service Request Coordinator for seven months in 2017. His diverse experience in customer support has equipped him with skills in generating and evaluating log files for troubleshooting and filing product defects.
Education and Expertise
Alexander Hunt studied at Seattle Central College, where he earned an Associate of Arts (AA) degree from 2007 to 2009. His educational background has contributed to his expertise in customer support and technical troubleshooting. He has also taken a lead role in training and mentoring new team members, demonstrating his commitment to knowledge sharing and team development.
Background in Editing
In addition to his customer support experience, Alexander Hunt has a background in editing. He worked as an Assistant Copy Editor at Seattle Central College for three months in 2008 and later served as a Copy Editor for The Puget Sound Trail from 2009 to 2010. This experience has likely enhanced his communication skills and attention to detail.