Angela Gioia
About Angela Gioia
Angela Gioia is a Manager of Customer Accounts at Descartes Systems Group in Waterloo, Ontario, with a career spanning over two decades in customer service and account management. She has held various roles in companies such as Waste Management and National Car Rental, and has a diploma in Banking and Financial from the Toronto School of Business.
Current Role at Descartes Systems Group
Angela Gioia serves as the Manager of Customer Accounts at Descartes Systems Group, a position she has held since 2018. In this role, she focuses on customer service and resolution, ensuring that client needs are met effectively. Her work contributes to the overall customer experience and satisfaction within the organization. Descartes Systems Group is known for its logistics and supply chain solutions, and Angela's role is pivotal in managing customer relationships.
Previous Experience in Customer Accounts
Prior to her current role, Angela Gioia accumulated extensive experience in customer accounts and credit analysis. She worked at Waste Management as a Senior Credit Analyst from 2005 to 2007 and as an Inside Account Manager from 2003 to 2005. Additionally, she held positions at National Car Rental, including Inside Sales Representative and Truck Supervisor, where she developed her skills in sales and customer service. Her diverse background includes work in both the food and computer software industries.
Educational Background
Angela Gioia studied at the Toronto School of Business, where she earned a diploma in Banking & Financial from 1993 to 1994. She also attended Notre Dame du Cap Secondary, achieving her S.S.G.D. Her educational background provides her with a solid foundation in financial principles, which she applies in her professional roles.
Expertise in Team Building and Administration
Angela possesses expertise in team building and administration, skills that are essential for her role in managing customer accounts. Her professional approach emphasizes effective communication and collaboration, which are critical for fostering strong relationships with clients and team members. This expertise enhances her ability to lead teams and drive customer satisfaction.