Christina Chiu Smigie, MBA
About Christina Chiu Smigie, MBA
Christina Chiu Smigie, MBA, is the Director of Customer Success at Descartes Systems Group, where she leads a team focused on enhancing customer experience. With extensive experience in customer success and logistics, she has held various roles in notable companies and is passionate about continuous improvement and learning.
Work at Descartes Systems Group
Christina Chiu Smigie serves as the Director of Customer Success at Descartes Systems Group since 2022. In this role, she leads a team of customer success professionals dedicated to optimizing customer experience. Her focus includes creating opportunities for increased organic growth within the organization.
Current Roles in Customer Success
In addition to her role at Descartes Systems Group, Christina is a Co-Chief Advocate at CS Angel, a position she has held since 2023. She is also a member of Women of Customer Success, contributing to the community since 2023. These roles highlight her commitment to promoting customer success initiatives and supporting professionals in the field.
Previous Experience in Customer Success
Christina has extensive experience in customer success, having worked at Infor in various capacities from 2015 to 2022. Her roles included Customer Success Manager, Manager of Customer Success, and Senior Customer Success Manager. This experience has equipped her with the skills necessary to enhance customer engagement and satisfaction.
Education and Expertise
Christina holds a Master of Business Administration (MBA) from Rutgers Business School, where she studied International Business, Marketing, and Global Logistics from 2005 to 2007. She also earned a Bachelor of Arts in Foreign Languages & Literature from National Chiao Tung University from 2000 to 2004. Additionally, she possesses a Customer Success Certificate and holds Dale Carnegie Certifications in Leadership and Customer Experience.
Background in Marketing and Business Administration
Before her focus on customer success, Christina worked in various roles that included Marketing Account Manager and Business Administrator to the CEO & President at SOGOTRADE, INC. from 2007 to 2010. She also served as a Bilingual Business Development Associate at Hold Brothers Capital, LLC in 2007. These positions provided her with a solid foundation in marketing and business operations.