Eimy Colorado
About Eimy Colorado
Eimy Colorado is a Customer Success Manager specializing in B2B SaaS solutions with a data-driven approach. She has a background in customer account management and freight brokerage, emphasizing customer experience, retention, and growth.
Current Role at Descartes Systems Group
Eimy Colorado currently serves as a Customer Success Manager at Descartes Systems Group. She has held this position since 2021 and has accumulated three years of experience in this role. Her responsibilities include enhancing customer experience, focusing on customer retention, growth, and advocacy. Eimy utilizes a data-driven approach to ensure that customer needs are met effectively.
Previous Experience at Descartes Systems Group
Before her current role, Eimy Colorado worked at Descartes Systems Group as a Customer Account Manager for five months in 2019. In this position, she was responsible for managing customer accounts and ensuring satisfaction with the company's services. This role provided her with foundational knowledge and experience that she applies in her current position.
Experience at Worldwide Express
Eimy Colorado worked at Worldwide Express as a Freight Broker from 2014 to 2016. During her two years in this role, she developed skills in logistics and customer service, which contributed to her expertise in the B2B SaaS sector. This experience laid the groundwork for her future roles in customer success and account management.
B2B SaaS Solutions Expertise
Eimy Colorado specializes in B2B SaaS solutions, applying a data-driven approach to her work. Her focus on customer success is complemented by her understanding of software as a service, which is critical in today's technology-driven business environment. Eimy's expertise allows her to effectively address customer needs and drive satisfaction.