Harry Nguyen
About Harry Nguyen
Harry Nguyen is a Technical Support Analyst currently employed at Descartes Systems Group in Toronto, Ontario, Canada. He has extensive experience in IT support, having previously worked at Fastfrate and Ryder System, Inc., and holds multiple certifications in computer and information sciences.
Work at Descartes Systems Group
Harry Nguyen has been employed at Descartes Systems Group as a Technical Support Analyst since 2021. His role involves addressing a variety of technical support issues, contributing to the company's operational efficiency in Toronto, Ontario, Canada. He has been with the organization for three years, applying his expertise in IT to enhance service delivery and customer satisfaction.
Previous Experience at Fastfrate
Prior to joining Descartes Systems Group, Harry worked at Fastfrate as an IT Analyst from 2020 to 2021. During his 11-month tenure in Woodbridge, Ontario, Canada, he focused on resolving IT challenges and improving information management processes, contributing to the overall efficiency of the organization.
Career at Ryder System, Inc.
Harry served as a Sr. IT Analyst at Ryder System, Inc. from 2011 to 2020, accumulating nine years of experience in Brampton, Ontario, Canada. In this position, he managed various IT projects and led update and upgrade maintenance initiatives, ensuring minimal downtime and seamless transitions for the organization.
Education and Certifications
Harry Nguyen has a strong educational background in Computer and Information Sciences. He studied at Humber College, earning a College Diploma in Computer Information Systems from 1996 to 1999. He later attended Seneca College, where he achieved CompTIA A+ Certification in 2006. In 2020, he completed the ITIL 4 Foundation Certification through Simplilearn Global Training, further enhancing his IT knowledge and skills.
Technical Skills and Contributions
Harry possesses proficiency in resolving a wide range of IT challenges, which has led to improved information management and administration in his roles. He has designed and implemented training programs for IT teams and end users, enhancing their technical skills. Additionally, he has managed workflow processes creatively to maximize productivity in technical support operations.