Jacqueline Francisca Hentzen
About Jacqueline Francisca Hentzen
Jacqueline Francisca Hentzen serves as the Expertise Centre Manager EMEA at Descartes Systems Group, where she focuses on enhancing communication and optimizing business operations. With a background in purchasing, customer service, and public relations, she emphasizes hands-on management and employee development.
Work at Descartes Systems Group
Jacqueline Francisca Hentzen has been serving as the Expertise Centre Manager EMEA at Descartes Systems Group since 2019. In this role, she focuses on enhancing communication strategies and optimizing business operations across the EMEA region. Hentzen emphasizes the importance of effective internal and external communication, especially during periods of organizational change. Her management approach is hands-on, aimed at coaching employees to develop their skills and talents.
Previous Experience at Samsung Electronics Benelux B.V.
Prior to her current position, Hentzen worked at Samsung Electronics Benelux B.V. as the PRM Manager EBT from 2014 to 2015. During her one-year tenure in Delft, she contributed to the company's public relations and marketing efforts, focusing on building relationships with partners and customers.
Background in Purchasing and Customer Service
Hentzen has a significant background in purchasing and customer service, having worked at Centralpoint Nederland B.V. from 2008 to 2014 as the Purchasing & Customer Service Manager. Her six years in Amstelveen involved managing procurement processes and enhancing customer satisfaction. Additionally, she worked at Wanadoo Netherlands from 2000 to 2004 as an Operations Support/Purchase Operator, where she gained valuable experience in operations management.
Education and Expertise
Jacqueline Hentzen holds a Master's degree in Communication Science from the University of Amsterdam, which she completed from 1995 to 2001. Her educational background also includes studies at Vossius Gymnasium and Herman Wesselink College, where she achieved VWO. This academic foundation supports her expertise in effective communication and management within fast-changing business environments.
Management Philosophy
Hentzen advocates for a management philosophy that prioritizes continuous development and adaptation. She believes that standing still is not an option in a rapidly evolving business landscape. Her approach focuses on optimizing business operations while fostering a positive and healthy work environment, which she considers essential for employee growth and organizational success.