Jonathan Quinto
About Jonathan Quinto
Jonathan Quinto is a Support Services Engineer at Descartes Systems Group, where he monitors customer support email queues and collaborates with global teams to resolve technical issues. He has a background in Computer Science and previous experience in various support and development roles.
Work at Descartes Systems Group
Jonathan Quinto has been employed at Descartes Systems Group as a Support Services Engineer since 2016. In this role, he monitors customer support email queues after hours to ensure timely responses to support requests. He communicates with global teams, including the Global EDI Activation team and 1st/2nd line customer support teams, to resolve technical issues. Quinto has the authority to independently make decisions regarding rebooting servers and restarting services to maintain continuous production support. He is recognized for his expertise in monitoring and supporting various Descartes Systems Group applications.
Previous Experience in Customer Support
Before joining Descartes Systems Group, Jonathan Quinto worked at Appterra, Inc. as a Senior Associate for Support from 2011 to 2016. His responsibilities included providing technical support and ensuring customer satisfaction. Prior to that, he held a position as a Layout Typesetter/Proofreader at SPi Technologies from 2003 to 2005. Quinto also briefly worked as a .NET Developer at SSIP in 2011. His diverse experience in support roles has contributed to his current expertise.
Education and Expertise
Jonathan Quinto earned a Bachelor of Science in Business Administration with a major in Computer Science from Central Colleges of the Philippines, completing his studies from 1996 to 2000. His educational background laid the foundation for his career in IT application support. Quinto specializes in using Electronic Data Interchange (EDI) tools and platforms, which are essential for performing his support tasks effectively. He is considered an expert in various applications, including GLN and Queue, Pentant, TH/Porthus, AgilitiNet, EZCollab/ITZEZE/EC Outlook, and GS1 GEPIR/GDSN.