Josh Di Vittorio
About Josh Di Vittorio
Josh Di Vittorio is a Customer Success Manager at Descartes Systems Group, where he manages a portfolio of over 99 customers and preserves $3.8 million in annual recurring revenue. He has a background in Business Administration and Management from Seneca Polytechnic and previously held roles in business development at ContactMonkey and dutchie.
Work at Descartes Systems Group
Josh Di Vittorio serves as a Customer Success Manager at Descartes Systems Group, a role he has held since 2021. He operates remotely from Halifax, Nova Scotia, while the company is based in Toronto, Ontario, Canada. In this position, he manages a portfolio of over 99 customers, which contributes to $3.8 million in annual recurring revenue (ARR) in USD. His responsibilities include providing strategic consultations to customers and ensuring that measurable value is demonstrated at every interaction.
Education and Expertise
Josh Di Vittorio studied at Seneca Polytechnic, where he pursued a program in Business Administration and Management. He completed his studies and earned an Advanced Diploma from 2016 to 2019. This educational background has equipped him with the skills necessary for his roles in customer success and business development.
Previous Experience in Business Development
Prior to his current role, Josh worked as a Business Development Representative at ContactMonkey from 2019 to 2020 for eight months. He then transitioned to a similar role at dutchie, where he worked from 2020 to 2021 for six months. These positions provided him with valuable experience in customer engagement and sales strategies.
Customer Success Strategies
In his role at Descartes Systems Group, Josh achieves a quarterly net revenue retention (NRR) growth of 4-7% by expanding services and negotiating renewal increases. He collaborates with various teams, including IT, Sales, Legal, and Support, to ensure optimal post-sales customer experiences. Additionally, he maintains a quarterly NRR churn rate of 0-5%, effectively managing customer cancellations and downsizing to retain business.